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(Frequently Asked Questions)

Can I Pay By Card?

Yes! We Encourage ALL our Customers to use this easy, secure method! Available in store and Online! Hit the Book Now button to get started!

Can I Book in Online?

Yes! We recommend Booking Online when possible as bookings go fast, so this gives you control of when and what you'd like to book, whilst also seeing when's free!

I Need to Reschedule/Cancel, How much Notice to I need to give?

48 Hours Notice is required to not incur a charge, any change after makes your 50% Deposit non-refundable.

Can I Get a Receipt?

Yes. You'll receive one via your email if you booked online, and if you booked in person, you would have to provide us with an email so we can send it to you.

Do I have to leave a Deposit?

Yes. With All Bookings, you will be asked to pay a 50% Deposit to secure your appt. When it comes to the appt date, the remaining balance can be paid using any method.

Can I have a Walk In appointment?

Yes, but more often than not we are booked up in advance, so to avoid disappointment, we'd advise booking ahead of time. 

Can I get a Refund if I don't like My Hair?

You can request an amendment service if there are any problems with your hair within 7 Days. After 7 Days you will need to book and pay for another service.

Can I Bring My Own Hair Extensions?

Yes you can! But with most services, hair is already included. Please check this before booking.

How will I know my Booking is Confirmed?

Online - Once you have chosen your booking and paid your 50% Deposit, that's it! You're Confirmed!
Walk In - You'll be sent a link via text to pay your 50% Deposit with your card details. Then you're all set!
Neither method requires you to pay via card once your service is complete.

What if I don't confirm my Appointment within 24 Hours?

Your appointment will be cancelled and the timeslot will be offered to clients on the waiting list.

What happens if I don't turn up to my appointment?

You will lose your deposit and will be charged for this in full in addition to the next time 

Can I change which Colours I asked for on the day of my appt?

You must mention the colours you would like at the point of Booking, as so we have ample time to prepare and get the extensions required, If no colour is mentioned, a neutral colour will be chosen.Note that multiple colours will incur an additional charge.

Can I change/cancel part of a service in my Appt?

Why can I not speak to someone when I contact you?

Can I get something to eat and drink whilst I'm at the salon?

Time lost is valuable to any business. If you have booked more than 1 service and you change your mind within the 48 hours about at least one of your services, you will be charged 50% of the cancelled service charge to cover the lost time and money to the business, unless however that time has been utilised by a last minute client.

We are usually busy providing one to one services to all our clients. If you'd like to speak to us, please book yourself online for a consultation to give you the same quality time.
Thank you.

Yes, we provide hot and cold drinks and snacks for free if required.

You are also welcome to bring your own food and drinks into the salon with you.

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