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(Frequently Asked Questions)

Can I Pay By Card?

Yes! We Encourage ALL our Customers to use this easy, secure method! Available in store and Online! Hit the Book Now button to get started!

Can I Book in Online?

Yes! We recommend Booking Online when possible as bookings go fast, so this gives you control of when and what you'd like to book, whilst also seeing when's free!

I Need to Reschedule/Cancel, How much Notice to I need to give?

48 Hours Notice is required to not incur a charge, any change after makes your 50% Deposit non-refundable.

Can I Get a Receipt?

Yes. You'll receive one via your email if you booked online, and if you booked in person, you would have to provide us with an email so we can send it to you.

Do I have to leave a Deposit?

Yes. With All Bookings, you will be asked to pay a 50% Deposit to secure your appt. When it comes to the appt date, the remaining balance can be paid using any method.

Can I have a Walk In appointment?

Yes, but more often than not we are booked up in advance, so to avoid disappointment, we'd advise booking ahead of time. During the Covid 19 Period, please call ahead to check or book online.

Can I get a Refund if I don't like My Hair?

You can request an amendment service if you're not happy with your hair within 7 Days. You MUST mention this at the time of the service. 
After 7 Days you will need to book and pay for another service.

Can I Bring My Own Hair Extensions?

Yes! This is encouraged if you have your own preference for hair. But ONLY Pre Stretched Braiding Hair is acceptable .

How will I know my Booking is Confirmed?

Online - Once you have chosen your booking and paid your 50% Deposit, that's it! You're Confirmed!Walk In - You'll be sent a link via text to pay your 50% Deposit with your card details. Then you're all set!Neither method requires you to pay via card once your service is complete.

What if I'm late to my Appointment?

What happens if I don't confirm my Appointment or Cancel beforehand?

If you do not confirm your appointment and don't cancel before the date, you will be charged full price for that service in addition when you next have an appointment with us.

Can I change which Colours I asked for on the day of my appt?

You must mention the colours you would like at the point of Booking, as so we have ample time to prepare and get the extensions required, If no colour is mentioned, a neutral colour will be chosen.Note that multiple colours will incur an additional charge.

Can I change/cancel part of a service in my Appt?

Time lost is valuable to any business. If you have booked more than 1 service and you change your mind within the 48 hours about at least one of your services, you will be charged 50% of the cancelled service charge to cover the lost time and money to the business, unless however that time has been utilised by a last minute client.

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