FAQ'S
(Frequently Asked Questions)
Can I Pay By Card?
Yes! We Encourage ALL our Customers to use this easy, secure method! Available in store and Online! Hit the Book Now button to get started!
Can I Book in Online?
Yes! We recommend Booking Online for all services keeping you in full control of what you'd like to book, whilst viewing prices and choosing from available slots that suits you.
I Need to Reschedule/Cancel, How much Notice to I need to give?
More than 48 Hours Notice is required to not incur the loss of your deposit, any changes closer to the appointment makes your Deposit non-refundable.
Reschedules are permitted once only for all services including training.
Can I Get a Receipt?
Yes. You'll receive one via your email with your online booking. So please ensure you have provided one at the time and it will be sent out automatically it to you.
Do I have to leave a Deposit?
Yes. With All Bookings, you will be asked to pay a 50-100% Deposit to secure your appt. When it comes to the appt date, the remaining balance can be paid via Cash, Tap To Pay in store or Bank transfer.
Can I have a Walk In appointment?
We do not accommodate walk ins. We operate a strict locked door policy protecting the client' time in the chair at all times. Online bookings only please.
Consultations also need to be booked online.
Can I get a Refund if I don't like My Hair?
You can request an amendment service if there are any problems with your hair within 7 Days. After 7 Days you will need to rebook and pay for another available slot time and service.
Can I Bring My Own Hair Extensions?
Yes you can! But with most services, hair is already included. Please check this before booking.
How will I know my Booking is Confirmed?
Once you have chosen your booking and paid your Deposit, that's it! You're Confirmed!
You should also receive your confirmation via text or email and a further reminder will be sent about you appointment 24hrs before it is due.
How do I know which service to book?
Please Book a consultation online or send a WhatsApp message with clear photos of your current hair and your desired outcomes so that we can guide you to the correct option.
All services are time sensitive. Selecting the wrong service disrupts the schedule directly impacting other clients' appointment start times and the flow of the working day.
What happens if I don't turn up to my appointment?
You will lose your deposit and original appt. Our system will record you as 'No Show' and you will have to rebook again when you are ready with a new deposit.
Can I change which Colours I asked for on the day of my appt?
You must mention the colours you would like at the point of Booking, so we have ample time to prepare your choice. If no colour is mentioned, a neutral colour will be chosen. Note that multiple colours will incur an additional charge.
Can I change/cancel part of a service in my Appt?
Why can I not speak to someone when I contact you?
Can I get something to eat and drink whilst I'm at the salon?
Why can't I change my service on the day?
Once you are less than 48 hours from the appt, you will lose the deposit for any services you chose to change.